Operations Rules: Delivering Customer Value through Flexible Operations Review

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Operations Rules: Delivering Customer Value through Flexible Operations ReviewThis is one of the most applicable and practically oriented books on supply chain operations that has come across my desk in recent times, and I did not have a dull moment where I felt like skipping a page or two when reading this book.
The book takes on a very unique approach that I haven't seen before: The book is built around 33 rules that cover all possible aspects of supply chain operations and management, and that are placed throughout the eleven chapters of the book, hence the title. Many of these rules stem from anecdotes and examples of companies that failed or succeeded in their efforts. These stories are at the heart of this book, a book that is about the principles, frameworks and processes that enable the aligning of a company's specific customer value proposition with its operations strategy.
It is perhaps not fair to judge the importance of a chapter by its length, but fact is that the chapter on risk mitigation is 30 pages, while most other chapters are 15-17 pages, and it is not because this chapter is full of figures. It is, but so are the other chapters, too. To me this is a clear indication that Simchi-Levi sees risk mitigation as an integral part of operations and supply chain management.
In the first part, the book first looks at how customer value proposition translates into operations strategy, and then, how a firm can match products and markets with the appropriate strategies.
In the second part, flexibility is presented as the key enabler for successful supply chain operations, that is flexibility in system design, flexibility in process design, and flexibility in product design.
The final and third part of the book addresses two important emerging trends: oil price volatility and corporate social responsibility.
Simchi-Levi is a true well of knowledge as far as supply chain management is concerned, and it shows. Not only are his rules based on a plethora of examples and anecdotes of firms that succeed or failed in their risk management, the examples themselves have a broad scope, in geography, in impact and in industry. Someone (i.e. Simchi-Levi) has done their homework with this one.Operations Rules: Delivering Customer Value through Flexible Operations Overview

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