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Using CiviCRM ReviewIn a nutshell: this is the book I really wish I'd had when we'd first set up our CiviCRM system. It would have saved us a huge amount of time that was wasted by going down paths that we'd later had to backtrack on. But, even better, although we've now been actively using CiviCRM for a few years, I still learned an enormous amount about this complex system by reading through _Using CiviCRM_; this book will _still_ save us a huge amount of time, but now I can appreciate it better!CiviCRM has its own online documentation, but that document, typical of open-source software documentation, is choppy, not always clear, and often seems written for someone who is already intimately familiar with the system. This book, on the other hand, is solid, comprehensive, and without "talking down" to the reader, pitches its explanations at those with not much familiarity. (That was certainly needed for me.)
Many technical books about software fall into one of two bins of narrowness of approach: either they focus on technical minutiae without creating an overall worldview to fit those details into. Or they focus on a small number of test scenarios with limited overlap to other usages. _Using CiviCRM_ seems to strike the right balance, with plenty of technical detail and test scenarios to be sure, but throughout there is an emphasis on a high-level understanding of the general capabilities of the system and how it can be mapped to many different organizational needs.
In a way, this book is not just a primer on CiviCRM itself; it is also a pretty good discussion of how to manage constituent relations for any nonprofit organization--and then, how CiviCRM can be incorporated into that management plan.
One of the hardest jobs for a user setting up a CiviCRM system is figuring out how to map the organization's use cases to the software. CiviCRM is a complex system with many dependencies among its components: decisions you make early on can have far-ranging impacts in unforeseen ways down the road. The best strategy for minimizing future surprises is to understand as thoroughly as possible the "CiviCRM Way" of doing things; and the best way to do that would be, in my opinion, to read this book from cover to cover before doing anything else.Using CiviCRM Overview
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