The Ten Demandments: Rules to Live By in the Age of the Demanding Customer Review

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The Ten Demandments: Rules to Live By in the Age of the Demanding Customer ReviewThis is the first book I've read on the topic of customer experience and loyalty that truly inspired ME! This is a lively and engaging book with a great point of view. It's written from the customer's perspective- a very interesting and refreshing twist on an important topic.
But why aren't companies doing a better job of providing the exceptional experiences the author talks about in her book? It was certainly an eye opener for me! Glad I found it when I did.The Ten Demandments: Rules to Live By in the Age of the Demanding Customer Overview

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