The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM Review

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The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM ReviewThere is nothing new here. The text fails to take into account the personalities and politics of individual organizations and the differing needs of individual B2C or B2B customers. You can not prescribe a cure without a careful diagnosis of the problem. The book is shallow at best.The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM Overview

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