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Collaboration and Co-creation: New Platforms for Marketing and Innovation ReviewWhat if your customers created your products for you?What if they determined your marketing message?
And what if they sold your product?
Well, it's been happening for some time now. In his book - Collaboration and Co-creation: New Platforms for Marketing and Innovation, Gaurav Bhalla tells us that smart companies are transforming how they innovate--not only in terms of developing new products and services, but in how they are created, delivered, and supported. The customer is involved in value-creation, every step of the way.
The book presents an intuitively logical framework to systematically and effectively design and implement collaborative innovation programs. It describes how today's technologies allow companies to create dynamic dialogues and develop deeper relationships that reinforce brand loyalty and drive growth, and it challenges traditional approaches and encourages companies to rethink marketing and innovation from the ground up.
Collaboration does not just happen. Rather, it requires institutional effort and resources. And Bhalla proceeds to show us how some of the world's most innovative companies listen, engage, and respond to their customers. In-depth case studies include Hallmark, Nike, President Obama, Robert Redford, the Phoenix Suns, IBM, GE, P&G, Coca-Cola, Mini Cooper, Dell, Audi, Nokia, Marico, and even government-sponsored initiatives in Denmark, Scotland, Norway, and yes, Chicago!
Most importantly, Bhalla explains how to implement a co-creation platform of your own - the mindset required, the framework, the characteristics of effective listening programs, how to design a successful customer engagement initiative, how to structure a co-creation journey with your customers. A veritable blue-print, the book spells out the challenges as well as the tangible returns from customer-driven innovation.Collaboration and Co-creation: New Platforms for Marketing and Innovation Overview
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