Electronic Commerce Review

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Electronic Commerce ReviewHaving to pick this book up for a class, I wasn't sure what to expect. I was pleasantly surprised at how good the book was. It's pretty easy to read, there is a ton of information in it, and it's very helpful if you want to start a business online. It's up-to-date too, so you aren't getting weird dot-com info, and you are reading about how some companies failed. All-in-all, it's a good book that I recommend.Electronic Commerce Overview

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Mastering the Digital Marketplace: Practical Strategies for Competitiveness in the New Economy Review

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Mastering the Digital Marketplace: Practical Strategies for Competitiveness in the New Economy ReviewThis book is NOT about eCommerce explicitly. Rather it is a sound work on the threats and opportunities presented by the all pervasive and ever expanding world of technology. Thankfully, it is not hysterical in tone urging you to rush out there and engage the nearest management consultant you can find, (the authour is one) but rather the book goes to great lengths to make the point that, if the technology is available to add value, then you'd better take advantage of it because your competitors will. The theme of adding value "as perceived by the customer" is really the major issue for the first half of the book. To substantiate this warning the book outlines the major themes of adding value to goods and services with several examples of how to do so. I felt the best section was on the importance of company structure and alignment along core competancies - the Value Based Organisation and how to achieve it, esp. Ch.9. The book is full of real-life and fictional case studies to illustrate each point it makes. It is written in plain english and is mostly jargon free. Do I have a criticism? Yes - Within Ch.9, one of the action points is for a company to have, or have had ABC - Activity Based Costing, the text makes a minor inflection that ABC is tough to implement - I have worked on a project putting in ABC - it is an utter nightmare!But all in all, very sound, accurate and GVFM.Mastering the Digital Marketplace: Practical Strategies for Competitiveness in the New Economy Overview

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Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity Review

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Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity ReviewAs with most books, I started by taking a look at a few sample pages of the book before getting deep into it. My first data point was page 248: where Avinash describes elegantly a case study on measuring offline applications using Google Analytics. Exquisite. Than, on page 279 he shows how to analyze video influence on revenues. Amazing.
After leafing through the book for a while I went back to the beginning and I really enjoyed the way Avinahs Kaushik links the content; bringing basic and important concepts and very advanced techniques side by side. The book has a friendly tone, i.e., it feels like walking down the street and talking to a friend. Avinash knows when to soothe the reader and let him know that this might be frustrating or difficult, he does not pretend to give all the answers.
A central theme on Avinash philosophy also in his previous book (Web Analytics: An Hour a Day) is that people will bring change, not tools. So, even though he proposes several techniques for choosing vendors, he puts in in its place: if you don't have people, you better look for them, no tool will help you. For every $100 you have, you should invest $90 on people and $10 on tools.
This book describes a holistic approach of the Web Analytics field which he defines as "the analysis of qualitative and quantitative data from your website and the competition, to drive a continual improvement of the online experience that your customers, and potential customers have, which translates into your desired outcomes (online and offline)."
The book treats all the aspects that need to be understood in order to have a successful web strategy: clickstream data, testing, Voice of Customer, social, mobile, video, you name it. In addition, you will learn about planning and growing a web analytics career, so if you are serious about your career, this book is for you.
Concluding, 'Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity' is a landmark on the Web Analytics field and a must buy for anyone looking to grow and succeed in the Internet.Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity Overview

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